FBMC
  • 07-Jul-2017 to 05-Sep-2017 (EST)
  • Client Relations
  • Tallahassee, FL, USA
  • $52,500 starting
  • Salary
  • Full Time

We offer a full range of benefits including health, dental, paid time off, and 401(k)


Summary:

The Account Manager II is accountable for the overall management of Client Services for specified Clients, responsible for renewal of the contract, increasing revenue, and expanding the business relationship with the sale of new services to the Client. The Account Manager II directs and coordinates the activities of Client Management Teams for selected Clients.  The primary focus is to ensure client satisfaction.  The major functions include the deployment, monitoring, managing, negotiating of Client contracts, supporting documents, and processes; may also include development of Annual Reports, Customer Satisfaction Surveys, and Performance Standards and Guarantees (PS&Gs) for Clients, monitoring PS&G results and reporting; analysis and communication of Client/customer satisfaction levels; and establishment and implementation of Company-wide Client management teams.  The Account Manager II may also be responsible for supervising staff.

Duties:

  • Responsible for ensuring that all contractual responsibilities are engaged and managed, ensuring Client satisfaction.
  • Identifies opportunities to build and strengthen the relationship with the client and for renewal of the contract, increasing revenue, and expanding the business relationship with the sale of new services to the Client.  
  • Accountable for the overall management of services and contractual commitments for the client. The primary focus is to ensure Client satisfaction. 
  • Directs and coordinates the activities of Client Management Teams for assigned Clients.
  • Negotiates and develops Performance Standards and Guarantees (PS&Gs) for new Clients, monitors PS&G results and reporting; analysis and communication of Client/Customer satisfaction levels; and establishment and implementation of Company-wide Client management teams. 
  • Under the direction of an Account Executive, prepares team and Client revenue budgets, establishes fiscal controls, authorizes and monitors expenditures.
  • Under the direction of an Account Executive, leads strategy and negotiation teams for Client RFPs, renewals and expansion.
  • Under the direction of an Account Executive, presents and negotiates contracts, RFPs, renewals, and expansion.

 This Job Description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties as may be required by the Manager.

 Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Licensure:

Bachelor's degree (B.A.) from four-year college or university; or six years' related experience and/or training; or equivalent combination of education and experience.  Possession and maintenance of a valid State Life/Health & Annuities license as identified in company license requirement policy is required within one year of hire.  Six (6) years professional or administrative experience in a marketing or related field, of which two (2) years is in positions that include management or supervisory functions preferred.  Experience in the worksite marketing and sale of insurance products.  Proven sales, negotiation and account management experience.

**Experience with Health Plans is a plus.

 

Certificates and Licenses:

Possession and maintenance of a valid State Life/Health & Annuities license as identified in company license requirement policy is required within one year of hire.

Supervisory Responsibilities:

Directly supervises employees based on case assignment.   Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent travel required

FBMC
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